Legal
Privacy Policy
How we collect, use and protect the information you share with us. This describes what the site actually does today - it will be updated as soon as it changes.
Who we are
This site is operated by HJK Construction (Northern) Limited, trading as Homespace Improvements (company number 09430009, registered office: Belmont House, 2 Dalton Court, Commercial Road, Darwen, Lancashire, BB3 0DG).
Information you give us
When you use the project finder, a tool, or the contact form, we collect what you enter: your name, phone number, email address, and details about your project - project type, goal, property type, postcode, timeframe, budget and any notes you add. We only use this to respond to your enquiry and to understand your project before we talk to you.
Information collected automatically
When you visit this site, we may collect information about which campaign, search term or website referred you, and the page you landed on. This helps us understand which of our marketing activity is working, and is only linked to you if you go on to submit an enquiry. We also remember your cookie consent choice so you're not asked again on every visit. See our cookies page for more detail.
Spam and abuse prevention
We use standard automated safeguards to prevent spam and abusive submissions through our enquiry form. This information is used only to protect the form and is not used for any other purpose.
How we use your information
We use enquiry data to respond to you, discuss your project, and provide a quote if you'd like one. We use attribution data to understand which marketing channels are working, so we can spend our marketing budget sensibly rather than guessing. We do not use your enquiry details for any marketing purpose beyond your own enquiry without a separate, explicit opt-in.
Analytics and advertising
No analytics or advertising cookie runs on this site until you make an explicit choice via the cookie banner, and no analytics or advertising account is currently connected regardless of that choice. If and when one is connected, this policy and the cookies page will be updated to name the specific service and what it does before it goes live.
Who we share your information with
When you submit an enquiry, it's sent to us by email and recorded in our customer relationship management system so we can respond to you and track your enquiry through to completion. We do not sell your information to any third party, ever.
How long we keep it
We keep enquiry and customer data for as long as necessary to handle your enquiry and deliver any project you go ahead with. Where your data forms part of a financial or contractual record, such as an invoice or signed contract, we keep it for 6 years to meet our legal and accounting obligations. If your enquiry doesn't lead to a project, we delete your details sooner, once we're satisfied there's no ongoing need to keep them.
Your rights
Under UK GDPR, you have the right to access the personal data we hold about you, correct it if it's wrong, ask us to delete it, restrict or object to how we use it, and receive a copy in a portable format. To exercise any of these rights, contact us using the details on our contact page. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you're unhappy with how we've handled your data.
Security
We use reasonable technical and organisational measures to protect the information you share with us, including encrypted connections (HTTPS) and the spam and abuse protections described above. No method of transmission over the internet is completely secure, but we take this seriously.
Children
This site and our services are directed at adults arranging building work on their own property. We do not knowingly collect personal data from children.
Changes to this policy
We'll update this page whenever what we actually do changes, rather than leave it describing something the site no longer does.
Contact us
For any question about this policy or your data, get in touch via our contact page.